Make a Complaint

We value all our customers and aim to provide a first-class service at all times, including the way we handle your complaint. This page outlines our complaints handling process relating to:

  • Finance and Insurance: which are products regulated by the Financial Conduct Authority (UK). Crosby Park Garage Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010).
  • Vehicle and Service Issues : which are governed by the Consumer Rights Act (CRA) 2015, and can be referred to the Motor Ombudsman (TMO).
  • Data Protection : which is regulated by the Information Commissioner's Office (ICO).
All complaints received are treated with confidentiality and in accordance with the requirement of data protection legislation. We will always strive to investigate and resolve your complaint promptly and fairly.
Please contact us via this form, telephone or post if you have a problem. We cannot be responsible or reimburse for any work you have undertaken on your vehicle elsewhere.
We will discuss your issue with you and this may involve liaising with the finance company and/or warranty provider if you have one.
If we cannot verbally agree on a way forward, we ask that you put your complaint in writing. We will acknowledge your complaint within 7 working days and may pass this complaint on to our legal team.
Within 8 weeks we will write to you wither either a full response confirming the outcome of our investigation, or a response which confirms the progress of our investigation detailing the reasons for our delay.

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First time using this dealership for my servicing, MOT and recalls. The whole process from booking in on the phone to the collection after the work was done was faultless. All staff I encountered were warm, friendly and professional. I will have no hesitation to use or recommend Crosby Park Nissan again. Thanks to all concerned.

Pete Hill

Took my Nissan Qashqai for its major service. Absolutely excellent experience from booking to collecting. Professional, friendly, knowledgeable staff. Best service experience I have ever had. They even renewed my RAC breakdown cover, washed and cleaned out my car and sanitised all the interior touch points. A Technicians video report was also sent to my email address, and a full written report included. Great value for money also. Won’t use anywhere else now. Keep it up the great work.

David Horrocks

Always get our motors from Crosby Park, have done for over 20 years and have never had any problems, after service great.

Barbara Mcgee

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